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We’re always happy to hear your feedback and to answer any questions you have about Snupps.

FAQ

If your question is not answered in our FAQs, feel free to contact us at support@snupps.com

    • What is Snupps?

      Snupps is a social media app that is also available on the web. It helps you keep track of what you own on virtual ‘shelves’, share your stuff and get feedback from others. It is available for free on Apple and Android devices. With Snupps, you can organize your collections, keepsakes and gadgets all in one place and meet people with similar interests. Showcase your collections on virtual shelves and check out others’ stuff: follow, comment and ‘wow’ items or shelves that you like, and others will do the same for you! And you can even rate your own items using star-ratings. Find out what’s trending and discover new things both on your news feed and within your chosen Interest pages.

    • What can you do on the app?

      Features include: Interest groups in ‘Explore’, where you can be part of the Snupps community by making items you like trend when you ‘wow’ and comment on them; private message, for if you like someone’s stuff and want to get in contact; drag and drop, an interactive interface that makes organizing your items within your shelves incredibly easy.

    • How do I register?

      Simply download the iOS or Android app from the App Store or Play store, then create an account via Facebook or email.

    • How do I get started?

      1. Explore the app: Before you start uploading items, it’s a good idea to have a look around the app. Head the ‘Explore’ tab and select the ‘Interests’ you want to join to discover how others are using Snuppsn 2. Upload your items: You can add an item by tapping the orange plus icon (+) or the “Add item” button. Then just take or upload a picture, add details, place on a ‘shelf’, add to an ‘Interest’ and hit “Save”. You can add up to 12 images for each item, such as different angles, receipts, etc. 3. Make Your Shelf Public or Private: Shelves are ‘Private’ by default, meaning that only you can see them. Others can only see, “wow” and “comment” on your stuff if it’s on a ‘Public’ shelf. To make a shelf ‘Public,’ click the ‘Edit’ button in the top right hand corner and change the shelf from ‘Private’ to ‘Public.’ Additionally, you can make your accounted ‘Protected’, which means that people have to request to follow your shelves or account.

    • What kind of stuff can I add to Snupps?

      You can add anything you own and love to Snupps! Active communities on Snupps include: Women’s Style, Men’s Style, Beauty, Nails, Women’s Shoes, Sneakers, Food, Bags, Jewelry, Hats, Figures, Watches, Games, Comics, Books, Sports Memorabilia, Art, Crafts, Collectibles, Toys and Movies.

    • What is a Snuppdate?

      Snuppdates allows you to bring out the memories and experiences associated with your stuff, by letting you tag your followers and items on Snupps to a photo. A Snuppdate consists of an image, its tags and a caption. This can be made either private (for your eyes only - e.g. making sure you know exactly what's in your suitcase before going on a trip), or public with the ability to share it on Facebook, Twitter, and Instagram.

    • What can I do to get my stuff seen?

      Once you have added an item, make sure to add it to a relevant Interest group. By doing this, you will ensure that your post gets seen as it will appear on the ‘Recent’ tab in that group. The more comments and ‘wows’ your post receives, the more visible your images will be.

    • What happens when I ‘wow’ or comment on an item?

      Every time you wow, follow or comment on content, you move it up the rankings in the Interest group and make it more visible to others.

    • How do I control what notifications I receive?

      You can manage which notifications you receive in “Account Settings” in the main “Settings” menu.

    • How do I close my account?

      To delete your account, go to “Account Settings”, scroll to the bottom on the page and choose “Delete My Account”.

    • Do I own my data on Snupps?

      Yes, you own all the rights to your data. We have limited rights to manage your data through our applications to deliver you our service.

    • Do you share details on the items and information I add to Snupps?

      We do not share your personal data on Snupps to parties outside of our applications and servers, unless it is a specific vendor entrusted by us to deliver you our service.

    • What happens to my data if I delete my account?

      When you close your account, we will delete all your data from Snupps. We may retain archived copies of your information for a commercially reasonable period after closing your account for legitimate business purposes. In accordance with applicable laws and regulations, we will not disclose personally identifiable information to third parties.

    • How do I control my privacy?

      Your items are only visible to other people if they have been put on a ‘Public’ shelf. If you set your profile to be ‘Public’ in your settings, everyone can see these shelves. But if you set your profile as ‘Protected’,’ then only those you allow to follow you will see them. Also, when you add extra photos to the same item, you can choose to make only some of these photos private even if the item itself is public. That way, you can add photos of receipts and other documents to otherwise public items and still keep them private.

    • Does Snupps have restrictions on content?

      We do not allow content that can be deemed offensive, sexually inappropriate or promoting self-harm on Snupps. You can find more information on this in our terms of use. We reserve the right to remove content from Snupps.

    • Is there a minimum age to use Snupps?

      Our website and applications are not aimed at children under 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete this information from our files.